Shipping & Returns

Shipping Within the 48 Continental USA:

Continental Shipping:
We Ship all orders thru the USPS First Class Mail (approx. 5 – 7 business days for delivery)

Non- Continental Shipping Options:
USPS First Class Mail (approx. 7 – 14 business days for delivery)

Address Verification:
Will only ship orders to the billing details, unless otherwise noted by customer. This will be approved by our shipping department after verification.

We reserve the right to contact customers regarding orders to verify “Billing and Shipping details” prior to shipment. Please be sure to provide us with a correct email address and phone number when placing your order.

Orders may be delayed if our shipping department is unable to reach our customers and verify the necessary details.

Once your order has left our warehouse, We cannot be held responsible for any lost, delayed or missing packages. We can however, help you contact USPS to file an investigation for the package.
Please contact us at sales@strengthcartel.com for assistance.

 

RETURN POLICY

We can only permit the return of products due to a shipping or order processing error. If you have received an incorrect product due to a shipping or order processing error, please use the following return process:

1. Please contact our customer service via email at sales@strengthcartel.com to request a Return Material Authorization (RMA) number.
RMA request must be made within 10 business days of receipt of the product in accordance with our return policy (noted above).
2. If the RMA is approved, a RMA number will be issued. The support representative will also provide you with information on how to return the product to us.
3. In order to speed up the process, the product must be returned back to our warehouse within 10 business days of the issuance of the RMA.
4. Please include the original shipping label or note with your FULL NAME and ORDER NUMBER. You will be notified when your return is addressed via email or phone to the information provided during the transaction.

 

All Returns Must:

NOT HAVE BEEN WORN, ALTERED, WASHED OR DAMAGED

Have ALL tags attached

We CANNOT accept returns that smell like cigarette smoke, cologne or perfume, have animal hair on them, or show any kind of wear or tear

All returns MUST be in the original packaging

 

We Recommend You To:

Use a carrier that offers shipment tracking for all returns

Insure your package for safe return to Strength Cartel or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit.

Apply the proper postage to your return package – no COD’s will be accepted.

If you choose not to use a carrier that offers tracking and insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
Without tracking, We are not responsible for lost or missing returns. Please note, United States Postal Service (USPS) offers limited tracking capabilities and that there is
a 30-calendar-day waiting period before the USPS will initiate a trace.

Please Note: We are not responsible for RETURN SHIPPING COST on any returns or exchanges unless the fault is ours.

 

PLEASE EMAIL US FOR A RETURN SHIPPING ADDRESS.